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Winter 2020/21

Frequently Asked Questions

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We look forward to welcoming you to Spruce Peak this winter.  It is going to be a great season, but it is also going to be different than any season in the past.  This FAQ page is a primer on what to expect both for your stay and to make the most of your time on the mountain. 

While Spruce Peak strives to provide the best winter vacation possible, we are independent from Stowe Mountain Resort's management, Vail Resorts, so we are unable to assist in purchased EPIC Passes, lift tickets, or mountain reservations.

Stowe Mountain Resort FAQ         Lodge at Spruce Peak FAQ

Here are three keys to planning a successful winter vacation:

1. Plan ahead to ensure you get the dates that you want.
Occupancy will be more limited both in the Lodge and on the Mountain this winter.  You can book your reservations with confidence knowing that there are generous cancellation and refund policies.

2. Stay informed.  As the situation with the pandemic evolves, operating polices and procedures are sure to evolve as well.  Make sure you subscribe to updates from both Spruce Peak and Vail Resorts to stay up to date with the latest information

3. Know the important upcoming dates:

November 6th first day to reserve Priority Dates to ski or ride at Stowe Mountain Resort 
November 24th – last day to cancel holiday (December 24-January 2) reservations without penalty
December 7th Last day to purchase Epic Season and Day Pass products
December 8th Day lift tickets go on sale online for SMR
January 15th Last day to cancel President’s week (February 12-20, 2021) holiday reservations without penalty

Skiing & Riding at Stowe Mountain Resort FAQ

In light of the COVID-19 pandemic, Vail Resorts has announced new procedures and guidelines for skiing and riding this year at Stowe Mountain Resort. In order to allow for adequate social distancing on the mountain, Vail will be implementing a Mountain Reservations System this season.

To learn more or purchase your EPIC PASS, EPIC Day Pass, or Lift Tickets, please visit directly.

Visit Stowe.Com

  When does Stowe Mountain Resort open for skiing and riding?

SMR opens with limited trails and lifts on November 25, 2020. EPIC PASS and EPIC Day Pass holders receive priority access to the early season, and are able to reserve up to 7 priority reservation days starting November 6, 2020. Limited Daily Lift Tickets will go on sale on December 8, 2020.

  How do I purchase an EPIC PASS or EPIC Day Pass for Stowe Mountain Resort?

Vail EPIC PASS or EPIC Day Passes must be purchased directly from Stowe Mountain Resort on Spruce Peak is unable to assist you in purchasing your EPIC PASS or EPIC Day Pass.

  How do I purchase lift tickets for Stowe Mountain Resort?

Daily lift tickets go on sale on December 8, 2020, and must be purchased directly from Stowe Mountain Resort on Spruce Peak is unable to assist in purchasing lift tickets.

  When can I make Mountain Reservations for Stowe Mountain Resort? Updated 11/6/2020

EPIC Pass holder priority access to mountain reservations has opened on Mountain access is limited to pass holders from November 20 to December 7, 2020. 

Reservations must be made directly with Stowe Mountain Resort. Spruce Peak is unable to assist in making mountain reservations. Click here for more details.

  Will I be able to rent equipment this year at Stowe Mountain Resort? Updated 11/6/2020

Equipment rentals are available through Vail's Official Partner Booking rentals in advance is recommended to ensure availability.

Book in advance online by clicking here. Spruce Peak is unable to assist in booking or picking up equipment rentals.

  Will Stowe Mountain Resort be offering lessons this year? Updated 11/6/2020

Stowe Mountain Resort will be offering both group and private lessons this year, with enhanced safety protocols and a maximum class size of six adults, or four for specifically 5- and 6-year old classes. Classes for kids aged 3- and 4-years old will only be offered on a one-on-one basis.

Classes and lessons can be booked online by clicking here. No walk-up day-of lessons will be offered this season.
Spruce Peak is unable to assist in booking classes or lessons.

  Are EPIC passes and lift tickets for Stowe Mountain Resort refundable?

EPIC pass products are refundable in accordance with the Assurance Policy of Vail Resorts.  Lift Tickets are non-refundable. For more information on Vail Resort’s policies please click here.

Lodging and amenities at Spruce Peak FAQ

We're here to help. For questions about Lodging or Spruce Peak Amenity outlets please reach out to our reservations team at 844-390-4760

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  What is the cancellation policy for The Lodge at Spruce Peak this winter?

We want our guests to book with confidence this winter. Barring select holiday weeks, our new flexible cancellation policy allows guests to cancel without penalty 7 days prior to check in. Holiday weeks are as follows: December 24, 2020 through January 2, 2021, and February 12 through February 20, 2021 guests may cancel without penalty 30 days prior to check in. 

  Will there be valet parking this winter? Updated 11/5/2020

As of October 2020, The Lodge at Spruce Peak has resumed valet service. Safety protocols have been instituted to provide a self environment for guests, owners, and colleagues. Valet staff is required to wear PPE such as masks and gloves at all times.

Guests are required to remove any masks or personal PPE from gear shifts, rear view mirrors, door handles, or other vehicle controls before valeting their vehicle.

  Will Ski Valet be open this winter to store skis and boots? Updated 11/5/2020

Ski Valet will be open this winter to store guests and owner skis. To limit hygiene risk in ski valet, ski boots will be stored for owners only – guest boots will not be stored. The ski valet area will be accessible for guests to change / leave your shoes while skiing. Lodge Guests are asked to remove their ski boots before returning to their guestroom.

To limit the volume of guests in the ski valet area, we encourage guests and owners to plan ahead for their skis to be retrieved. For best results, email our ski valet at by 9pm to have your skis waiting for you in the village by 7:30am the next morning. If requesting skis on the day of skiing (by email or phone) allow at least 30 minutes for your skis to be retrieved.

  Will there be mid-stay housekeeping this winter?

In the interest of the health and safety of our staff, we do not anticipate offering mid-stay housekeeping this winter at this time. Trash removal and amenity delivery will be available upon request. Thank you for your patience and understanding. 

  What amenities and outlets will be open this winter at Spruce Peak?

Spruce Peak anticipates that most, if not all outlets will be open this winter.  However, capacity may be restricted and reservations to use amenities such as the pool or fitness center will be required.

Winter Amenities Operations & Opening Information 

  Will the pool be open this winter? Updated 11/6/2020

Our outdoor heated swimming pool will be open for Lodge Guests, owners, and club members without the need for reservations this winter. All high touch areas will continue to be sanitized regularly, and occupancy limitations may still apply.

Starting November 16, 2020 reservations will be required to use the outdoor hot tubs. Hot tub access is limited to Lodge guests, owners, and club members. Occupancy limitations and time limits will apply. Reservations can be made by calling the Spa Concierge at 802-760-4782.

  Will Spruce Peak dining outlets be open this winter? Updated 11/5/2020

We are currently in the process of planning our dining experiences for the winter season. Due to capacity limitations, our offerings may be different this year, but our commitment to fresh, gourmet dining options remains.

 Reservations will be required for all outlets and meal periods to guarantee availability. It is highly recommended you plan your dining reservations prior to arrival. 

Guests will be able to enjoy any of our open dining outlets from the comfort of their guestroom this winter with Spruce Peak To-Go – contactless direct to your door delivery with online ordering.

Save up to 10% on Winter Getaways

Save up to 10% on Winter Getaways

World of Hyatt members can save up to 10% on select stays this winter

Total Eclipse of the Sun

Total Eclipse of the Sun

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