Take the ultimate scenic route from Mt. Mansfield – Vermont’s highest peak! ZipTour is one of the longest, fastest, and most exhilarating zipline experiences in the United States! Known as the ultimate point-to-point sky adventure, the zip trolley’s sophisticated braking system allows adventurers to safely control their line speed – reaching up to 60 miles per hour!
FAQ & Important Information
Do I need to make a reservation? Highly recommend - You can reserve by phone at 802.253.3420. Be prepared to provide name, date of birth, address, email and phone for all participants when calling to make a reservation.
What time do I need to arrive? Arrive at least 15 minutes prior to your scheduled ZipTour. If you arrive late and miss your session, or cancel on the day of, there are no refunds. We will attempt to put you into a later time slot if available but there is no guarantee. Factor in extra time for driving to Stowe Mountain Resort, parking, getting to the Adventure Center.
What should I wear? NO flip-flops, open-toed or slip-on shoes are allowed. Shoes should have closed toe and a secure heel strap. Long hair must be tied back. Wear comfortable clothing that allows free movement.
May I bring my camera, video recorder or other photo device? Yes, you may bring your photo devices. However, you cannot use your hands to operate any photographic equipment any time you are suspended on a zipline. The device must be stowed or secured safely so as not to interfere with the use of the ZipTour trolley or harness, and to eliminate the risk of dropping equipment on guests and/ or employees below. The ZipTour operates over extremely rugged terrain, and you are responsible to retrieve any dropped items.
Are there any age, height or weight restrictions? Participants must be at least 10 years of age, weigh between 50 and 260 lbs. and must be between 4’ and 6’10” tall. Guests between the ages of 10 and 15 (inclusive) must have a participating parent/guardian on the tour.
Can my child under 18 years old go through the ZipTour alone? • Ages 10 – 15 (inclusive): must be accompanied by a parent/guardian on the tour. ZipTour riders must be willing and able to operate the equipment on their own as each ZipTour rider will ride each line independently. An accompanying parent/guardian can, may ride on the line next to the minor. Parents/Guardians may not ride down with minors at the same time on the same Zip line.• Ages 16 – 17 (inclusive): Do not need to be accompanied on the Zip tour, however, they must bring a participant agreement that has been signed by their parent or guardian.
Is there any paperwork to fill out? All participants must complete a participant agreement prior to beginning the Adventure. A signature from a parent/guardian is required for all participants under the age of 18. If a minor is coming to Stowe Mountain Resort without a parent/guardian, the agreement must be signed in advance by a parent/guardian.
Are there any storage or changing facilities? Yes. Secured Lockers. Stowe Mountain Resort cannot be responsible for personal items left unattended.
Is there an Guide with you on the tour? You will receive a safety briefing and training from our Guides as you begin your Adventure. There will be Guides through the entire tour and you will always have the opportunity to ask questions and/ or seek advice on completing this adventure.
Please note: The Guides reserve the right to remove guests from any of the courses if safety equipment and/ or procedures are not followed. • You exhibit any behavior that makes your participation unsafe to yourself, the Guides, and/or others at the resort. • You make it apparent that you no longer want to continue the activity.
How long does the tour take? The tour can take approximately 2 hours from the time you arrive at the Resort: ticketing, equipment pick-up, orientation, Gondola ride to the top and ZipTour to the bottom. Only one person is allowed on each zipline at a time and individual ride times vary.
How high off the ground will we be? While on the tour you will experience the following heights and elements of the tour: • Ziplines higher than 180 feet over the ground. • You will be climbing staircases and standing on platforms as high as 25 feet above the ground. • You will be zipping above the trees as well as within the trees.
Are there risks involved? The ZipTour is a sports venue located in a mountain environment, in part at great height, and there is inherent risk of injury when participating in ZipTour activities. However, safety is paramount at Stowe Mountain Resort. The ZipTour equipment is state-of-the-art and our Guides will provide training on the use of the equipment to keep the ride as safe as possible and FUN! We will guide you through the safety protocols, teach you how to use the equipment, and prepare you for your adventure. The ZipTour contains elements and activities that can be considered physically testing and/or strenuous including but not limited to: • Wearing a harness and carrying a 10 lb. trolley on your back • Walking up to 500 yards across turf, dirt, mud, and rocks • Loading, riding, and off-loading an aerial gondola • Climbing staircases and walking on elevated walkways • Experiencing a fear of heights and anxiety • Increased heart rate and stress
Can I watch if I am not participating? As a non-participant, you will have a chance to watch your friends complete the DemoTrainer Zip located next to the Over Easy Gondola. If you purchase a Gondola ride, you will also be able to watch as they make their first launch off the Nosedive Zip.
What happens in inclement weather? We do operate in all kinds of weather, including rainy and foggy conditions. Do not assume we have cancelled the tour if you have bad weather where you are, we may have sunny skies! The ZipTour will not operate in impending weather conditions which indicate lightning may be in close proximity or if sustained high winds. Our staff will contact you if we have advanced notice of impending weather and need to reschedule. Sometimes, unfortunately, we may need to close the ZipTour Adventure for reasons beyond our control and if you have already started the tour we will do our best to find alternative dates or times for you and your party to visit us again.
What is your cancellation policy? We have a 24 hour cancellation policy. You may change or cancel your reservation 24 hours prior to your scheduled time with no penalty. If you cancel or make changes within 24 hours of your tour time there are no refunds or vouchers. Late arrivals will not be refunded or issued vouchers. We will not cancel due to rain or snow. However, we will temporarily suspend the tour, sometimes with very little notice, due to lightning, thunder or high winds at our discretion. If we cancel the tour, guests will be offered a rain check or a refund. If there is weather-related issue during your tour time, your tour is the tour that will be canceled. It is your responsibility to provide us with the best mobile number or email to reach you the day of your tour. Weather is not a viable reason for cancelling the day of—we strongly recommend you check the weather a couple of days prior to your reservation. Our direct line is 802-253-3420. We do not accept cancellations via email.
Can I do the course if I’m pregnant or have a pre-existing medical condition? The ZipTour staff is not medically qualified assess the capacity of participants with pre-existing medical conditions or questions to ride the ZipTour. It remains your responsibility to undertake such an assessment prior to taking the tour. We advise you to visit the resort prior to making your reservation. You may also wish to contact your doctor for further advice.
Can I bring my dog? Dogs are permitted outside at Stowe Mountain Resort provided that they are on a leash and under the control of a handler at all times. Dogs are not permitted in any of the buildings with the exception of The Lodge (as a registered guest). Service dogs are welcome throughout the resort. If you bring your dog to the SMR ZipTour, someone must remain with him/her while others participate in the activity. Do not leave your dog unattended in your vehicle. Pet owners are responsible for cleaning up after their pets.
What if I have special needs? Please review our EEC. At this time we have no specials needs tandem arrangement. Please call 802.253.3420 for more information